Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
8.4/10
Great
Rooms
8.3
Location
8.3
Service
9.0
Dining
8.7
Guest reviews
8.4/10
based on 7 reviews
9.0
9.0/10based on 1054 reviews
Ray
United States,
February
2024
7.8/10
The hotel offers a clean, comfortable stay with friendly staff and a great location. However, the room setup might not be ideal for everyone and some areas could use a makeover.
Rooms
8.0
The room with a view of the Matterhorn was very clean, bright, and airy with windows on three sides. The bed, although comfortable, was not a queen size and consisted of two beds pushed together, which can be a bit inconvenient.
Service
9.0
I appreciated the housekeeping service and the thoughtful touch of having a welcome drink. I didn't notice specific pet amenities available, but they were accommodating overall.
Location
7.0
The hotel sits on a hill offering a view of the Matterhorn on clear days, about 700m from the busy central street. It's outside the main hustle and bustle but still very much in town, ideal for families with a clean room and breathtaking views.
Dining
8.0
The dining experience, including the hot breakfast with fried eggs, was quite good. It would have been nice to have more variety for a fuller dining experience.
Facilities
7.0
The hotel facilities were fine, but it seems like they could benefit from a makeover to enhance the overall experience.
Lisa
United States,
February
2024
9.0/10
My stay at the hotel was fantastic! The rooms provided unbeatable views of the Matterhorn with comfortable and spacious interiors. The service was top-notch, and the location, although a bit uphill, offered breathtaking views of Zermatt and the Matterhorn. The dining experience was delightful with a scrumptious breakfast spread. I enjoyed the well-maintained facilities during my stay.
Rooms
9.0
The rooms were comfortable and spacious, offering unbeatable views of the Matterhorn.
Service
9.0
The service was excellent, with attentive staff and great amenities.
Location
9.0
The location was excellent, providing beautiful views of Zermatt and the Matterhorn.
Dining
9.0
The dining experience was scrumptious with a wide spread of delicious options.
Facilities
9.0
The facilities were well-maintained and added to the overall enjoyment of my stay.
Andrew
United States,
December
2023
8.6/10
My stay at the hotel was amazing! The room was spacious with a good-sized balcony and a fabulous view of the Matterhorn overlooking the town, although the bed was not a queen but rather two beds pushed together. The bathroom with a walk-in shower was efficient with plenty of hot water. The location was excellent, close to the train station and offering breathtaking views of the Zermatt, mountains, and Matterhorn from the room. The dining experience was top-notch with a wide variety of delicious options. However, the room had a typical setup of two beds combined, and the dining variety was scrumptious but could be improved with even more choices.
Rooms
8.0
My room was larger than average for Zermatt, with an excellent view of the Matterhorn. The bed was very comfortable but not a queen, typical two beds shoved together, which can be a bit annoying. The bathroom with a walk-in shower was very efficient with copious amounts of hot water.
Service
9.0
The service was fantastic, with attentive housekeeping, a welcome drink, and pet amenities available. They also provided helpful tours/ticket assistance.
Location
9.0
The hotel's location was great, very quiet, and about a 10-minute walk from the Main Street and a leisurely 12-15 minutes from the train station. It offered access to buses to the Furi lift and had beautiful views of the Matterhorn.
Dining
9.0
The dining experience was fantastic, with a very wide choice of hot and cold items that were replenished throughout the sitting. The selection was by far the best I've had at any European hotel over the years, including delicious options like scrambled & fried eggs, bacon, sausages, bircher muesli, fruit salad, nuts, chia seeds, and a delightful cheeseboard with over 8 different choices of cheeses.
Facilities
8.0
The facilities were top-notch, offering everything I needed for a comfortable stay with amenities like a pool and beach access.